Privacy Policy

Quantiq Labs ("we", "us") is the data controller for personal data collected through quantiqlabs.com and our member environment, in accordance with the EU General Data Protection Regulation (GDPR / AVG).

We collect the following categories of personal data:

• Account data: name, email address, password (hashed)
• TradingView username, used to grant indicator access
• Billing data: invoice details, transaction history (processed via our payment provider)
• Support data: messages sent via our contact form or support tickets
• Usage data: basic analytics about how the website and dashboard are used

• To create and manage your account and member dashboard
• To grant and manage indicator access on TradingView
• To process payments and issue invoices
• To send transactional emails (order confirmation, access updates, support)
• To respond to support requests
• To improve our Services

We process personal data on the basis of contract performance (delivering purchased access), legal obligation (invoicing), and legitimate interest (service improvement, fraud prevention). Marketing communications, where used, are based on your consent.

We share data with service providers strictly necessary to operate our Services, including our payment processor, email delivery provider and hosting infrastructure. We do not sell personal data to third parties.

We retain account and billing data for as long as your account is active and as required by applicable tax and accounting law thereafter.

Under GDPR/AVG, you have the right to access, correct, delete, restrict or port your personal data, and to object to certain processing. To exercise these rights, contact info@quantiqlabs.com. You also have the right to lodge a complaint with your national data protection authority.

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